Comments on: Celcom broadband slow and unstable

By: Rubachandran S/o Genesan

Rubachandran S/o Genesan — Fri, 12 Mar 2010 16:37:11 +0000

Sir/madam,i am Ruben from Banting Baru,i am really very upset with the celcom broadband service.because of slow.my work also stuck.i hope please recovery the broadband service as soon as possible,its maybe can help the service good spark in Malaysia.i also upset when i call customer service for celcom to complaint about my bil statement until now i not got bill.acually i am also new user before i subscribe line i am very confident in service but now i feels make big mistake because of take this service.i hope also please add your speed.i pay also per month RM68.it is very expensive…if i compare with my friend’s maxis broadband the celcom very,very,very slow,plz recovery fast,if not in future sir/madam face problem.your sinerecally Ruben still confident on celcom service….

By: azi

azi — Sat, 19 Dec 2009 12:31:48 +0000

help me…i want to stop using celcom broadband but i don’t know how to do.somebody can tell me how to do it…plez

By: llamasonic

llamasonic — Thu, 30 Apr 2009 04:09:20 +0000

Hi Hutch, I’ve tried locking it to HSDPA and have tried alternate modems. Thanks for your comments though and the reminder to cancel. Unfortunately P1, Maxis and Digi are not much better. I’m finding that mobile broadband is hit and miss in Malaysia. If someone from Celcom would like to contact me and attempt to sort out my problem I’m happy to meet up. I’m on a mac here btw. Cheers.

By: hutch

hutch — Thu, 30 Apr 2009 03:24:43 +0000

Well what i do when it toggles between 3G and HSDPA is to make sure i lock it the modem to 3G or WCDMA only NOT 3G or WCDMA preferred. another problem could be the modem as well, since there are so many imitation ones out there and i have friends who got cheated thinking it was the celcom service but in reality it was the modem which was the issue.

By: llamasonic

llamasonic — Sun, 26 Apr 2009 12:50:29 +0000

Hi Afif, same here. I’m cancelling Celcom. Celcom customer support has been terrible. They call after 2 weeks and offer not explanation as to what is wrong. I have been hearing bad things about P1 as well. I just tested P1 Wimax at a clients house and apparently you need to have the modem right next to the window. No signal in the hall.

By: Afif

Afif — Sun, 26 Apr 2009 12:10:56 +0000

My Celcom connection was good at first, HSDPA or UMTS all the way. But starting earlier this month it has degraded to GPRS up until now and it sucks. I’m seriously thinking of migrating to P1 Wimax if this doesn’t improve soon.

By: fazreen

fazreen — Mon, 20 Apr 2009 14:21:12 +0000

I have experienced the same problem also. Once my connection disconnect I have to restart my laptop otherwise I can’t connect it back. It turn me off. I got stuck with my job.